Refunds are only possible when you cancel your session with the therapist 24 hours prior to the appointment
FAQ / Help Center
Clear answers about care, guidance, privacy, payments, and how the platform works.
Where should I start?
Popular questions
Booking, joining, and attending video sessions.
How specialists appear publicly and what verification means.
Human guidance to help you choose a next step — not therapy itself.
Supportive reflection. The AI Guide is not a licensed clinician.
Session prices, booking payments, and when extras actually apply.
How care information is treated, and where to read the full policy.
What this platform is — and what it is not, including emergencies.
Support
Our team can help you find the right answer.
This platform is not an emergency service or crisis hotline. If you are in immediate danger, contact local emergency services.
Helpful resources
Take the next step toward finding the support and information that's right for you.